Cell Phone - Bluetooth(R) System Initial Diagnosis

Classification: EL09-020A

Reference: ITB09-035A

Date: October 19, 2011

BLUETOOTH(R) PHONE SYSTEM; INITIAL DIAGNOSIS

This bulletin has been amended. Several items have been updated/added throughout the bulletin.

Please discard all previous copies of this bulletin.

APPLIED VEHICLES:
All Infiniti vehicles with factory equipped Bluetooth(R) phone system

SERVICE INFORMATION
If a vehicle comes to the dealer with a Bluetooth(R) phone system related concern use this bulletin for initial diagnosis.

This bulletin will help reduce unnecessary diagnosis and parts replacement. Begin with the CONFIRM COMPATIBILITY section below.











CONFIRM COMPATIBILITY

INITIAL DIAGNOSIS & TROUBLESHOOTING TIPS











Bluetooth(R) Connection Concerns





Phone "Re-Pairing"





Bluetooth Audio Streaming Concerns





Call Waiting Concerns





Voice Recognition Concerns





Sound Quality Concerns











Vehicle Phonebook Concerns





Customer Information