Air Conditioning Refrigerant And PAG/Poe Oil For Warranty Repair Claims (A16-064)

WARNING: This page is about the CR-V EX, Eng CD K24V1, which is a different variant/trim than selected.

Publication date: 2022-09-09
Reference number: A16-064

AIR CONDITIONING REFRIGERANT AND PAG/POE OIL FOR WARRANTY REPAIR CLAIMS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 16-064, Date of Issue: September 09, 2022

HONDA:

All Models

Superceded Bulletin(s): 16-064, Date of Issue: December 12, 2019

NOTE: Supersedes 16-064, dated December 12, 2019, to revise the information below.

REVISION SUMMARY

Under TOOL INFORMATION , a new A/C machine was added. See below.

WARRANTY INFORMATION

In order for your claim to be processed, you must use a Honda approved A/C recover, recycle, recharge machine. Also, you must select AIR CONDITIONER REFRIGERANT GAS from the drop down menu, and record R-1234yf or R-134a in the Material Description field. The warranty system will then automatically calculate and populate the Quantity and Unit Price into the protected fields in the claim form upon submission. Failure to do this will prevent claim submittal.

PARTS INFORMATION

To order refrigerant, go to the iN parts catalog and search Parts Information for P/N 08799-0003, or under Part Description , type keyword 1234 .

Refer to the guide below when filling in the Materials Information fields on iN.

Unit Price Comments

Price per unit: Total cost divided by the bulk quantity.

Since the Robinair machine measures in kilograms, we must first convert lb to kg.

Conversion: 10 lb. = 4.54kg.

(Example: $718.50/4.54kg. = $158.26/kg.)

NOTE: For warranty system automatic calculation on page 5, the price is rounded up to $159.00.

Claim Dollar(s) Field Comments

Total claim material dollar(s) amount: The warranty system will calculate automatically by multiplying the quantity of refrigerant (Vehicle System Capacity minus Amount Recovered) by the Unit Price.

TOOL INFORMATION

These are the approved A/C machines. To order, go to Tool and Equipment Program and enter the model number in the Search bar.

TOOLS INFORMATION

Tool Name	Model Number
R-1234yf A/C Recover, Recycle, Recharge Machine	ROB421234
Mahle R-1234yf Recover, Recycle, Recharge Machine	RTIACX2282

EXAMPLE R-1234YF REFRIGERANT INSTRUCTIONS

American Honda stocks a supply of R-1234yf refrigerant. When this refrigerant is needed during a vehicle repair, log on to the Interactive Network (iN), select Service , Warranty , then Warranty Claim . Inside the claim, list the refrigerant in the Materials Information section of the Warranty Information Claim input screen.

For information on ordering or how the warranty system calculates the correct refrigerant amount, and on submitting your warranty claim correctly, see below.

R-1234YF REFRIGERANT WARRANTY SYSTEM CALCULATION

NOTE: Since the warranty system has been updated to run the A/C refrigerant calculation automatically, the example on page 5 is for demonstration only. Actual system capacity is based on the vehicle model and year. The refrigerant market cost may be different.

*Print out the A/C Recovery Results for the warranty claim documentation requirement. See below for refrigerant calculation example and claim instructions.

The warranty system will run the calculation on page 5, and will need the Test Code printout (Recovered or Automatic) reading from your A/C recover, recycle, recharge machine. You must enter the Warranty Code from the A/C Recovery/Automatic Results strips into the Test Code field of your claim. All other test codes including vacuum and/or charge results are not valid and you cannot submit.

NOTE: If a component failure or leak results in no refrigerant recovered, a Warranty Code is not generated. When this condition is present, enter EMPTY in the Test Code field. The system will calculate the refrigerant reimbursement based on the vehicle model's capacity. Dealers may only enter EMPTY into the Test Code field when no refrigerant is recovered. American Honda will check the A/C test strip data to verify the refrigerant amount on each claim.

Example of Warranty Test Code Printouts:

You can find your vehicle's system capacity by looking at the specification sticker under the hood.

Example: Vehicle System Capacity = 0.445 kg.

NOTE: Size and capacity will vary by models and years - see vehicle specification sheet for details by going to service information, selecting make and model, and typing the keyword, Standard . Select Standards and Service Limits and go to the air conditioning section for capacity.

Then, scroll down to the bottom and locate the Air Conditioning section for capacity.

For this example, the claim information would be the following:

Materials = R-1234yf

Total Quantity = 1	Capacity Reading	Unit Price
Total Claim Material Dollar Amount	(0.445 kg. - 0.397 kg.) = 0.047 x ($159.00 kg.)	$7.63

If no additional refrigerant is needed because the vehicle's full charge was recovered, the Materials Information Description field should be left blank.

R-134A REFRIGERANT: CALCULATION INSTRUCTIONS

To submit a warranty claim when refrigerant (R-134a) is used on an A/C repair, log on to the Interactive Network (iN), select Service , Warranty , then Warranty Claim . Inside the claim, list the refrigerant in the Materials Information section of the Warranty Information Claim input screen.

For refrigerant specifications, log on to the Interactive Network (iN), select Service > Service Information > Search by Vehicle , then select the make and model year and type keyword Standard . Select Standards and Service Limits and go to the air conditioning section for capacity.

Please refer to the guide below to calculate the refrigerant cost on a claim when filling in the Materials Information fields:

Unit Price	Comments
Price per unit	Calculate total cost and divide by the bulk quantity. (Example: $120/30lb. bottle = $4.00/lb.)
Claim Dollar(s) Field	Comments
Total claim material dollar(s) amount	Multiply the quantity of Refrigerant (Vehicle System Capacity minus Amount Recovered) by the Unit Price.

EXAMPLE R-134A REFRIGERANT CALCULATION

NOTE: The below example is for demonstration only. Actual system capacity is based on the model and year of the vehicle, and the market cost for the refrigerant may be different.

System Capacity = 0.937 lb.

Recovered A/C refrigerant = 0.437 lb. (Record this information in the repair order technician notes as required documentation)

Unit Price = ($120/30 lb. bottle) = $4.00/lb.

Claim information would be:

Materials = R-134a

Total Quantity = 1

Total Claim Material Dollar Amount = (0.937 lb. - 0.437 lb.) x ($4.00/lb.) = $2.00

If no additional refrigerant is needed because the vehicle's full charge was recovered, the Materials Information Description field should be left blank.

PAG OIL CALCULATION INSTRUCTIONS

For PAG oil specifications, including the PAG oil part number, log on to the Interactive Network (iN), select Service > Service Information > Search By Vehicle , then select the model and model year and type keyword STANDARDS .

From the search results, select Standard and Service Limits, then scroll down to the air conditioning section.

NOTE: For more information on the type of PAG oil that is used, refer to the job aid A/C Refrigerant and Oil Type Guide .

Please refer to the guide below to calculate the PAG oil cost on a claim when filling in the Materials Information fields:

Unit Price	Comments
Price per unit	Calculate the total cost divided by bulk quantity.

Claim Dollar (s) Field

Comments

Total claim material dollar(s) amount

Multiply the amount PAG Oil needed by the Unit Price.⁽¹⁾

⁽¹⁾	See EXAMPLE R-134A REFRIGERANT CALCULATION for calculation and claim instructions.

POE OIL CALCULATION INSTRUCTIONS

The container of POE oil must be billed out on the repair order since you will not be using the whole container and the remaining oil cannot be stored for later use according to the service manual. Therefore the above calculation requirement for the PAG oil does not apply to the POE oil.

For POE oil specifications, including the POE oil part number, log on to the Interactive Network (iN), select Service > Service Information > Search By Vehicle , then select the model and model year and type keyword STANDARDS .

From the search results, select Standard and Service Limits , then scroll down to the air conditioning section.

NOTE: For more information on the type of POE oil that is used, refer to the job aid A/C Refrigerant and Oil Type Guide .

END