Checking Cell Phone Compatibility

The most important step in troubleshooting HFL issues is to identify the customer's cell phone model, the software version, and the cellular carrier that experiences the HFL problem. Not all cell phones with the Bluetooth feature and a hands-free profile are compatible with the Honda HFL system.

The second most important step is to duplicate the customer's concern with their phone. If you do not duplicate the concern, you could replace good components and have the customer come back with the same complaint.

Go to handsfreelink.honda.com or call Honda's dedicated customer service at 888-528-7876, and check if the customer's cell phone is approved to work with the Honda HFL system.

NOTE:

These approved, archived, and currently testing cell phone model lists are constantly changing, so make sure you view them frequently.
Phones are added as they are approved, and can be dropped if their specification changes.
Cell phones can be removed from the approved list if a software bug is discovered that makes the cell phone incompatible. These cell phones can be added back to the approved list if the cell phone manufacturer corrects the bug.
If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the cell phone. If you have trouble finding the cell phone's software version, you can call the customer service at 888-528-7876.
The Honda web site handsfreelink.honda.com now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the cell phone to help you troubleshoot the customer's complaint. If you cannot access the Honda web site, call the customer service at 888-528-7876 for further assistance.