Audio System Symptom Troubleshooting - Audio disc does not play

Audio disc does not play 

Special Tools Required 

Diagnostic CD 07AAZ-SDBA100 

NOTE: 

• Check the vehicle 12 volt battery condition first .
• Disc labels should not be used in the audio-navigation unit or the audio unit. They may jam and damage the player mechanism.
• Make sure the disc is compatible with the system (see the Owner's Manual for more information).
• Check the connectors for poor connections or loose terminals.

• 1. Problem verification:

  - 1. Turn the vehicle to the ON mode.

  - 2. Insert a disc to see if the symptom can be duplicated.

  Does the disc play?

  YES 

  Intermittent failure, the system is OK at this time.

  NO 

  The failure is duplicated, go to step 2.

• 2. Audio unit check:

  - 1. Insert the audio diagnostic CD (T/N: 07AAZ-SDBA100) in the audio-navigation unit or the audio unit.

  Does the disc play?

  YES 

  The original disc is faulty, or has an unreadable format.

  NO: With navigation

  Replace the audio-navigation unit .

  NO: Without navigation

  Replace the audio unit - Refer to: Audio Unit Removal and Installation(With Display Audio)Audio Unit Removal and Installation(With Normal Audio) .