Audio System Symptom Troubleshooting - Poor or no sound with XM radio (Audio-navigation unit does display XM channels)
NOTE:
- Check the vehicle 12 volt battery condition first .
- Check the radio reception in an open area. Poor reception/interference can be caused by tall buildings, mountains, or high-voltage power lines are nearby.
- If you can only tune to channel 000, 001, and 174, make sure the XM radio is set to channel mode (see the Owner's Manual), if it is set to channel mode, call XM Radio customer support at 800-852-9696, and check the account activation status.
- Check the connectors for poor connections or loose terminals.
- 1. Problem verification:
- 1. Park the vehicle outside with a clear view of the southern horizon.
- 2. Turn the vehicle to the ON mode.
- 3. Turn on the audio system, and select the XM radio.
- 4. Set the proper XM radio station.
Does the XM radio play?
YES
Intermittent failure, the system is OK at this time.
NO
The failure is duplicated, go to step 2.
- 2. Shorted wire check (GA AUDIO lines) 1:
- 1. Turn the vehicle to the OFF (LOCK) mode.
- 2. Disconnect the following connectors.
Audio-navigation unit connector D (12P) XM receiver connector A (14P) - 3. Check for continuity between these test points and body ground individually.
Test condition Vehicle OFF (LOCK) mode Audio-navigation unit connector D (12P): disconnected XM receiver connector A (14P): disconnected Connector Terminal Audio-navigation unit connector D (12P) No. 3 No. 4 No. 9 No. 10 Is there continuity?
YES
There is a short to body ground in the wire(s) between the audio-navigation unit and the XM receiver. Replace the affected shielded harness.
NO
The GA AUDIO wires are not shorted to ground. Go to step 3.
- 3. Shorted wire check (GA AUDIO lines) 2:
- 1. Check for continuity between test points 1 and 2.
Test condition Vehicle OFF (LOCK) mode Audio-navigation unit connector D (12P): disconnected XM receiver connector A (14P): disconnected Test point 1 Test points 2 No. 3 No. 4, No. 5, No. 9, No. 10 No. 4 No. 5, No. 9, No. 10 No. 5 No. 9, No. 10 No. 9 No. 10 Is there continuity between any of the terminals?
YES
There is a short in the wires between the audio-navigation unit and the XM receiver. Replace the affected shielded harness.
NO
The GA AUDIO wires are not shorted in the wires. Go to step 4.
- 4. Open wire check (GA AUDIO lines):
- 1. Check for continuity between test points 1 and 2.
Test condition Vehicle OFF (LOCK) mode Audio-navigation unit connector D (12P): disconnected XM receiver connector A (14P): disconnected Test point 1: Test point 2: No. 9 No. 1 No. 10 No. 2 Test point 1: Test point 2: No. 3 No. 7 No. 4 No. 8 Is there continuity?
YES
The GA AUDIO wires are OK. Go to step 5.
NO
There is an open in the wire(s) between the audio-navigation unit and the XM receiver. Replace the affected shielded harness.
- 5. XM receiver check (substitution):
- 1. Substitute a known-good XM receiver .
- 2. Reconnect all the connectors, and recheck.
Does the symptom go away?
YES
Replace the original XM receiver .
NO