HandsFreeLink System Troubleshooting(With Normal Audio)
NOTE:
- Check the vehicle 12 volt battery condition first .
- Before you troubleshoot, make sure to follow the General Troubleshooting Information .
- Make sure the cell phone with Bluetooth is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
- You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it.
- Once the symptom is duplicated, contact the HFL customer service at 888-528-7876. Many HFL issues are related to the cell phone and not the HFL system.
- See if you can duplicate the symptom in a known-good vehicle under the same conditions. If you can, it is probably a characteristic of the system.
- Always use the customer's cell phone to successfully diagnose the problem.
- 1. Determine possible failure area (cell phone with Bluetooth, others) 1:
- 1. Make sure the cell phone with Bluetooth is approved by checking handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
Is the cell phone with Bluetooth approved?
YES
Go to step 2.
NO
Explain to the customer that the cell phone with Bluetooth is not approved or configured correctly. Recommend they contact the HFL customer service at 888-528-7876 to discuss approved cell phones and configuration issues or go to handsfreelink.honda.com for a list of approved cell phones.
- 2. Determine possible failure area (cell phone with Bluetooth, others) 2:
- 1. Check if the cell phone with Bluetooth has any special requirements (software version, configuration, etc.). Call the HFL customer service at 888-528-7876 for help.
Is the correct software version loaded and is the cell phone with Bluetooth properly configured?
YES
Go to step 3.
NO
Explain to your customer that the cell phone with Bluetooth software needs to be updated or the cell phone with Bluetooth needs to be configured properly. Recommend they contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.
- 3. Determine possible failure area (cell phone with Bluetooth, others) 3:
- 1. Check the features of the approved cell phone with Bluetooth at handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
Are all the features approved?
YES
Go to step 4.
NO
Check and see if the phone's feature that is not approved is the same as the customer complaint. If the complaint is about the feature that is not approved, the vehicle is OK. Explain to the customer that the feature is not approved to work with the HFL. Recommend they contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.
- 4. DTC check:
- 1. Check for HFL DTCs .
Are there any HFL DTCs indicated?
YES
Go to indicated HFL DTC's troubleshooting.
NO
Go to step 5.
- 5. Problem verification:
- 1. Try to duplicate the problem or have the customer demonstrate the problem.
Can you duplicate the problem?
YES
The failure is duplicated, go to step 6.
NO
Intermittent failure, the system is OK at this time. Most HFL concerns are related to the phone or how the customer is using the HFL system. Recommend they contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.
- 6. HandsFreeLink control unit check:
- 1. Pair the approved cell phone with Bluetooth to a known-good vehicle (same model, year, and trim), and try duplicate the problem.
Does the cell phone with Bluetooth have the same problem on the known-good vehicle?
YES
Call the HFL customer service at 888-528-7876, not tech line, to make sure the approved cell phone with Bluetooth is configured correctly and has the correct software. If the cell phone with Bluetooth is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved cell phone with Bluetooth being used. Explain to your customer that this is a system characteristic. Another cell phone from the approved cell phone with Bluetooth list may give more favorable results.
NO
Update the HandsFreeLink control unit if it does not have the latest software, or substitute a known-good HandsFreeLink control unit , and recheck.
NO