How to Troubleshoot the HandsFreeLink System: Introduction

Introduction 

The HandsFreeLink (HFL) system works only with Honda approved Bluetooth-enabled cell phones with a hands-free profile. If you are not sure if your cell phone is compatible with the HFL system or if it configured correctly, Honda has a dedicated HFL customer service at 888-528-7876 and web site handsfreelink.honda.com, to answer your questions.

The HFL system allows you to make and receive hands-free calls. It cannot control the cell phone's performance (call quality and signal strength). For more information about performance and performance problems, refer to Dropped Calls.

Always call the HFL customer service first, not Tech Line because the HFL customer service has the latest information about cell phone software versions, settings and other issues.

Most HFL complaints are due to pairing, configuration, or compatibility issues. Contact the HFL customer service before replacing the HandsFreeLink control unit.

The customer service is open Monday thru Friday from 6:00 a.m. to 6:00 p.m. CST; Saturday from 7:00 a.m. to 6:00 p.m. CST; and Sunday from 8:00 a.m. to 6:00 p.m. CST.