Audio System Symptom Troubleshooting - Audio disc does not load

Audio disc does not load 

NOTE: 

• Check the vehicle 12 volt battery condition first .
• Disc labels should not be used in the audio-navigation unit or the audio unit. They may jam and damage the player mechanism.
• Make sure the disc is compatible with the system (see the Owner's Manual for more information).
• Check the connectors for poor connections or loose terminals.

• 1. Problem verification:

  - 1. Turn the vehicle to the ON mode.

  - 2. Try loading a disc.

  Does the disc load?

  YES 

  Intermittent failure, the system is OK at this time. If the disc loads normally, but will not play, refer to Audio System Symptom Troubleshooting - Audio disc does not play  .

  NO 

  The failure is duplicated, go to step 2.

• 2. Audio unit check:

  - 1. Insert another disc.

  Does the disc load?

  YES 

  The original disc is faulty.

  NO: With navigation

  Replace the audio-navigation unit .

  NO: Without navigation

  Replace the audio unit - Refer to: Audio Unit Removal and Installation(With Display Audio)Audio Unit Removal and Installation(With Normal Audio) .