HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio)

NOTE: 

• Check the vehicle 12 volt battery condition first .
• Before you troubleshoot, make sure to follow the General Troubleshooting Information .
• Make sure the cell phone with Bluetooth is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
• You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it.
• Once the symptom is duplicated, contact the HFL customer service at 888-528-7876. Many HFL issues are related to the cell phone and not the HFL system.
• See if you can duplicate the symptom in a known-good vehicle under the same conditions. If you can, it is probably a characteristic of the system.
• Always use the customer's cell phone to successfully diagnose the problem.

• 1. Determine possible failure area (GA-NET circuit, others):

  - 1. Turn the vehicle to the ON mode.

  - 2. Press the AUX button to check if the multi-information display unit changes to the Bluetooth audio information screen.

  Is the Bluetooth audio information displayed?

  YES 

  Go to step 2.

  NO 

  Go to HFL does not respond troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)  .

• 2. Problem verification:

  - 1. Pair an approved known-good cell phone with Bluetooth audio to the vehicle.

  Can you pair an approved cell phone with Bluetooth audio?

  YES 

  Intermittent failure, the system is OK at this time, or there could be an issue with the customer's cell phone. Recommend your customer contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.

  NO 

  Go to Bluetooth cell phone cannot be paired troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)  .