HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio)
NOTE:
- Check the vehicle 12 volt battery condition first .
- Before you troubleshoot, make sure to follow the General Troubleshooting Information .
- Make sure the cell phone with Bluetooth is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL customer service at 888-528-7876.
- You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it.
- Once the symptom is duplicated, contact the HFL customer service at 888-528-7876. Many HFL issues are related to the cell phone and not the HFL system.
- See if you can duplicate the symptom in a known-good vehicle under the same conditions. If you can, it is probably a characteristic of the system.
- Always use the customer's cell phone to successfully diagnose the problem.
- 1. HFL system check:
- 1. Turn the vehicle to the ON mode.
- 2. Do the HFL Self-Diagnostic Function .
Do you hear the prompt, "The HFT is OK"?
YES
Go to step 2.
YES: If you do not have customer's cell phone (except USA and Canada models)
Go to step 3.
YES: If you have customer's cell phone (except USA and Canada models)
Go to step 4.
NO
Go to HFL does not respond troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio) .
- 2. HandsFreeLink control unit check (update):
- 1. Do the HandsFreeLink control unit Update , and check if the latest software is installed in the HandsFreeLink control unit.
Is the latest software installed?
YES: If you do not have customer's cell phone
Go to step 3.
YES: If you have customer's cell phone
Go to step 4.
NO
Update the HandsFreeLink control unit , and recheck.
- 3. Problem verification:
- 1. Pair a known-good cell phone with Bluetooth to the customer's vehicle.
Can you pair the cell phone, and does it operate normally?
YES
The customer's cell phone is defective or not compatible. Recommend your customer contact the HFL customer service at 888-528-7876 to discuss approved phones and configuration issues.
NO
- 4. Problem verification:
- 1. Pair the customer's cell phone with Bluetooth to a known-good vehicle.
Can you pair the cell phone, and does it operate normally?
YES
Replace the HandsFreeLink control unit .
NO
The customer's cell phone with Bluetooth is defective or not compatible. Check online at handsfreelink.honda.com, or call the HFL customer service at 888-528-7876 to make sure the customer's cell phone is compatible with the HFL system and that there are no known issues.