Audio System Symptom Troubleshooting - Display audio does not recognize the smartphone

Display audio does not recognize the smartphone 

NOTE: 

• Check the vehicle 12 volt battery condition first .
• Before doing this troubleshooting, confirm the customer's smartphone is compatible with the vehicle, and see how to connect the customer's smartphone to the vehicle.
• Make sure the appropriate application is already installed in the customer's smartphone.
• Make sure the customer's smartphone settings for Bluetooth is to ON.
• Make sure the vehicle settings for Bluetooth is to ON.

• 1. Determine possible failure area (customer's smartphone, others):

  - 1. Check to see if the customer's smartphone operates normally using an external connection other than the vehicle (Bluetooth, HDMI/USB).

  Does the customer's smartphone operate normally using a different connection (Bluetooth, HDMI/USB)?

  YES 

  Go to step 2.

  NO 

  Customer's smartphone is faulty.

• 2. Bluetooth connection check:

  - 1. Turn the vehicle to the ON mode.

  - 2. Connect the customer's smartphone to the vehicle using Bluetooth.

  Can you connect the smartphone?

  YES 

  Go to step 3.

  NO 

  Go to HFL does not respond troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio)HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio)HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio)HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio)HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio)HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio)HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio) .

• 3. Problem verification:

  - 1. Reboot customer's smartphone.

  - 2. Connect the customer's smartphone to the vehicle in the way that vehicle supports, and check the smartphone operation.

  Are the smartphone application icons displayed on the screen (Arrow appears on the HOME screen)?

  YES 

  Intermittent failure, the system is OK at this time.

  NO: USB connection

  The failure is duplicated, refer to AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - USB DEVICE DOES NOT FUNCTION(WITH NAVIGATION, WITH DISPLAY AUDIO) , AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - USB DEVICE DOES NOT FUNCTION(WITH NORMAL AUDIO) , & AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - USB DEVICE DOES NOT FUNCTION(WITHOUT NAVIGATION, WITH DISPLAY AUDIO) . .

  NO: HDMI/USB connection

  The failure is duplicated, Refer to Audio System Symptom Troubleshooting - HDMI device does not function(With Navigation, With Display Audio) , & Audio System Symptom Troubleshooting - HDMI device does not function(Without Navigation, With Display Audio) . .