Audio System Symptom Troubleshooting Index(With Display Audio (Without Navigation))

NOTE: Refer to Navigation System Symptom Troubleshooting for information about the symptom of audio-navigation unit which is not in the following table .

Symptom	Diagnostic Procedure	Also Check for
Poor AM or FM radio reception or interference	Audio System Symptom Troubleshooting - Poor AM or FM radio reception or interference(Without Navigation, With Display Audio)	Check radio reception: Do the Radio in the System Diagnostic Mode - Refer to: Audio System Sound Quality Diagnosis Audio System Diagnostic Mode Loose antenna mounting nut
Audio-navigation unit will not turn on (No audio information display and no sound)	Navigation System Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work(With Display Audio) Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(With Display Audio) Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound) (With Display Audio) Navigation System Symptom Troubleshooting - Voice control does not work/respond(With Display Audio) Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins(With Display Audio) Navigation System Symptom Troubleshooting - Rearview camera image does not come on or work properly(With Display Audio)
Audio unit will not turn on (No audio information display and no sound)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH DISPLAY AUDIO)
No sound is heard from the speaker(s) (display is normal)	Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (Without Navigation and Stereo Amplifier) , & Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (Without Navigation, With Stereo Amplifier)	Fader and balance positions Aftermarket amplifier or speakers
Audio system sound is weak or distorted (display is normal)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL)
Radio preset memory is lost	Replace the audio unit - Refer to: Audio Unit Removal and Installation(With Display Audio)Audio Unit Removal and Installation(With Normal Audio) or the audio-navigation unit	Internal error
Audio unit button does not work	Do the Hard Key in the System Diagnostic Mode - Refer to: Audio System Sound Quality Diagnosis Audio System Diagnostic Mode	Check the connector for poor connections or loose terminals between the audio unit and the audio panel
Audio touch panel does not work	Do the Touch Panel Check in the System Diagnostic Mode - Refer to: Audio System Sound Quality Diagnosis Audio System Diagnostic Mode
Volume does not increase with speed	Audio System Symptom Troubleshooting - Volume does not increase with speed(With Normal Audio) , & Audio System Symptom Troubleshooting - Volume does not increase with speed(Without Navigation, With Display Audio)	Speed sensitive Volume Control settings (see the Owner's Manual)
Volume is too high or too low when driving at freeway speeds		Speed sensitive Volume Control settings (see the Owner's Manual)
Audio system information does not display on the multi-information display unit	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE MULTI-INFORMATION DISPLAY UNIT(WITH NORMAL AUDIO) , & AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE MULTI-INFORMATION DISPLAY UNIT(WITHOUT NAVIGATION, WITH DISPLAY AUDIO)
Multi-information display unit does not work	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - MULTI-INFORMATION DISPLAY UNIT DOES NOT WORK
Audio-navigation unit button illumination does not work	Navigation System Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work(With Display Audio) Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(With Display Audio) Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound) (With Display Audio) Navigation System Symptom Troubleshooting - Voice control does not work/respond(With Display Audio) Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins(With Display Audio) Navigation System Symptom Troubleshooting - Rearview camera image does not come on or work properly(With Display Audio)
Audio unit button illumination does not work	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT BUTTON ILLUMINATION DOES NOT WORK(WITHOUT NAVIGATION)
Display does not dim or brighten with dimmer	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - DISPLAY DOES NOT DIM OR BRIGHTEN WITH DIMMER
Audio disc does not load		Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Damaged disc (scratches, fingerprints, marks, and distorted) Track/File format not supported
Audio disc does not eject		Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Damaged disc (distorted) Disc with a label
Audio disc does not play	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC DOES NOT PLAY	Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Damaged disc (scratches, fingerprints, and marks)

Symptom	Diagnostic Procedure	Also Check for
Audio disc skips	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC SKIPS	Damaged disc (scratches, fingerprints, and marks) Tire pressure (over-inflated), disc smudged, or scratched
Audio remote switch does not work properly (audio-navigation unit buttons work)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (AUDIO-NAVIGATION UNIT BUTTONS WORK) (WITH NAVIGATION, WITH DISPLAY AUDIO)
Audio remote switch does not work properly (audio unit buttons work)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (AUDIO UNIT BUTTONS WORK) (WITHOUT NAVIGATION)
Audio-navigation unit does not exit anti-theft mode	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO-NAVIGATION UNIT DOES NOT EXIT ANTI-THEFT MODE(WITH DISPLAY AUDIO)
Audio unit does not exit anti-theft mode	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE
Rearview camera image does not come on or work properly	Audio System Symptom Troubleshooting - Rearview camera image does not come on or work properly(With Normal Audio) , & Audio System Symptom Troubleshooting - Rearview camera image does not come on or work properly(Without Navigation, With Display Audio)	Dirty rearview camera lens Object blocking rearview camera
Rearview camera image does not change when selecting different views	Audio System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(With Normal Audio) , & Audio System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(Without Navigation, With Display Audio)
LaneWatch camera image does not come on	Symptom Troubleshooting - Refer to: LaneWatch Symptom Troubleshooting - Does not switch to the LaneWatch screen LaneWatch Symptom Troubleshooting - LaneWatch camera image does not come on (Switches to the black screen)	Audio DTCs - Refer to: How to Troubleshoot the Audio System Audio System Self-Diagnostic Function
USB device does not function	Audio System Symptom Troubleshooting - USB device does not function(With Normal Audio) , & Audio System Symptom Troubleshooting - USB device does not function(Without Navigation, With Display Audio)	USB device volume is too low USB device compatibility (see the Owner's Manual)
Bluetooth audio does not work		Bluetooth phone compatibility (see the Owner's Manual)
HDMI device does not function	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - HDMI DEVICE DOES NOT FUNCTION(WITHOUT NAVIGATION, WITH DISPLAY AUDIO)
Display audio does not recognize the smartphone	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - DISPLAY AUDIO DOES NOT RECOGNIZE THE SMARTPHONE
Error code: Check Antenna is displayed	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - ERROR CODE: CHECK ANTENNA IS DISPLAYED
XM radio display is blank and no station information is displayed	Audio System Symptom Troubleshooting - XM radio display is blank and no station information is displayed(Without Navigation, With Display Audio)
XM radio preset memory is lost	Audio System Symptom Troubleshooting - XM radio preset memory is lost
Poor or no sound with XM radio (Audio-navigation unit does display XM channels)	Audio System Symptom Troubleshooting - Poor or no sound with XM radio (Audio-navigation unit does display XM channels)
Poor or no sound with XM radio (Audio unit does display XM channels)	Audio System Symptom Troubleshooting - Poor or no sound with XM radio (Audio unit does display XM channels)
System always comes up in-line diagnostic mode (without navigation)	Factory diagnostic screen In Line Diag - Refer to: Audio System Sound Quality Diagnosis Audio System Diagnostic Mode
Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position (no GPS reception)		The GPS signal is received by the smartphone. Depending on where the smartphone is placed, the accurate vehicle position may not be displayed on the display
Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position (while going through a tunnel)	Do the F-CAN and the B-CAN in the System Diagnostic Mode - Refer to: Audio System Sound Quality Diagnosis Audio System Diagnostic Mode	The vehicle position accuracy on the audio display depends on the GPS receiver in the smartphone, and the vehicle signals from F-CAN and the B-CAN