HandsFreeLink System Symptom Troubleshooting Index

With Normal Audio

Symptom	Diagnostic Procedure	Also Check for
HFL does not respond	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)	HFL DTCs
The Bluetooth icon in the audio display is not displayed	Cell phone with Bluetooth compatibility (see the Owner's Manual)
The Honda approved cell phone with Bluetooth is having problems pairing to the vehicle	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)
The Honda approved cell phone with Bluetooth cannot use all its functions	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)
The Honda approved cell phone with Bluetooth does not place or receive calls using the HFL system	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)
The customer wants the HFL system reset (all phones and address information cleared from the HFL system)	See the Owner's Manual for additional information
The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal)	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)
No sound when Bluetooth audio is used	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)	Cell phone with Bluetooth compatibility (see the Owner's Manual)
Bluetooth audio does not work	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)	Cell phone with Bluetooth compatibility (see the Owner's Manual)
Bluetooth cell phone cannot be paired	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)	Cell phone with Bluetooth compatibility (see the Owner's Manual)

With Display Audio

Symptom	Diagnostic Procedure	Also Check for
HFL does not respond	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)
The Honda approved Bluetooth cell phone is having problems pairing to the vehicle	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)
The Honda approved Bluetooth cell phone cannot use all its functions	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)
The Honda approved Bluetooth cell phone does not place or receive calls using the HFL system	HFL System Troubleshooting - Refer to: HandsFreeLink System Troubleshooting(With Display Audio) HandsFreeLink System Troubleshooting(With Normal Audio)

With Navigation (KX)

Symptom	Diagnostic Procedure	Also Check for
HFL switch does not work properly	Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)