Audio System Symptom Troubleshooting Index(With Normal Audio)

Symptom	Diagnostic Procedure	Also Check for
Poor AM or FM radio reception or interference	Audio System Symptom Troubleshooting - Poor AM or FM radio reception or interference(With Normal Audio) , & Audio System Symptom Troubleshooting - Poor AM or FM radio reception or interference(Without Navigation, With Display Audio)	Radio reception Loose antenna mounting nut
Audio unit power switch will not turn on (No audio information display and no sound)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO AUDIO INFORMATION DISPLAY AND NO SOUND) (WITH NORMAL AUDIO)
Audio unit power switch will not turn off	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT POWER SWITCH WILL NOT TURN OFF(WITH NORMAL AUDIO)
No sound is heard from the speaker(s) (display is normal)	Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (Without Navigation and Stereo Amplifier) , & Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (Without Navigation, With Stereo Amplifier)	Fader and balance positions Aftermarket amplifier or speakers
Auxiliary input sound is low or cannot be heard	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD(WITH NORMAL AUDIO)	Auxiliary stereo cables compatibility
Audio system sound is weak or distorted (display is normal)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL)
Radio preset memory is lost	Replace the audio unit - Refer to: Audio Unit Removal and Installation(With Display Audio)Audio Unit Removal and Installation(With Normal Audio)
Volume does not change	Audio System Symptom Troubleshooting - Volume does not change	Fader and balance positions
Volume does not increase with speed	Audio System Symptom Troubleshooting - Volume does not increase with speed(With Normal Audio) , & Audio System Symptom Troubleshooting - Volume does not increase with speed(Without Navigation, With Display Audio)	Speed sensitive Volume Control settings (see the Owner's Manual)
Volume is too high or too low when driving at freeway speeds	Audio System Symptom Troubleshooting - Volume is too high or too low when driving at freeway speeds
Radio tuner does not change stations	Replace the audio unit - Refer to: Audio Unit Removal and Installation(With Display Audio)Audio Unit Removal and Installation(With Normal Audio)
Audio system information does not display on the multi-information display unit	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE MULTI-INFORMATION DISPLAY UNIT(WITH NORMAL AUDIO) , & AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE MULTI-INFORMATION DISPLAY UNIT(WITHOUT NAVIGATION, WITH DISPLAY AUDIO)
Multi-information display unit does not work	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - MULTI-INFORMATION DISPLAY UNIT DOES NOT WORK
Audio unit button illumination does not work	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT BUTTON ILLUMINATION DOES NOT WORK(WITHOUT NAVIGATION)
Display does not dim or brighten with dimmer	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - DISPLAY DOES NOT DIM OR BRIGHTEN WITH DIMMER
Rearview camera image does not come on or work properly	Audio System Symptom Troubleshooting - Rearview camera image does not come on or work properly(With Normal Audio) , & Audio System Symptom Troubleshooting - Rearview camera image does not come on or work properly(Without Navigation, With Display Audio)	Dirty rearview camera lens Object blocking rearview camera
Rearview camera image does not change when selecting different views	Audio System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(With Normal Audio) , & Audio System Symptom Troubleshooting - Rearview camera image does not change when selecting different views(Without Navigation, With Display Audio)
Audio remote switch does not work properly (audio unit buttons work)	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (AUDIO UNIT BUTTONS WORK) (WITHOUT NAVIGATION)
Audio disc does not load	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC DOES NOT LOAD	Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Audio disc labels Audio disc compatibility (see the Owner's Manual)
Audio disc does not eject	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC DOES NOT EJECT	Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Audio disc labels
Audio disc does not play	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC DOES NOT PLAY	Error Codes - Refer to: Audio System Error Codes(With Display Audio)Audio System Error Codes(With Normal Audio) Audio disc labels Audio disc compatibility (see the Owner's Manual)
Audio disc skips	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO DISC SKIPS	Audio disc labels Audio disc compatibility (see the Owner's Manual)

Symptom	Diagnostic Procedure	Also Check for
Audio unit does not exit anti-theft mode	AUDIO SYSTEM SYMPTOM TROUBLESHOOTING - AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE
USB device does not function	Audio System Symptom Troubleshooting - USB device does not function(With Normal Audio) , & Audio System Symptom Troubleshooting - USB device does not function(Without Navigation, With Display Audio)	USB device volume is too low USB device compatibility (see the Owner's Manual)
USB input sound is low or cannot be heard	Audio System Symptom Troubleshooting - USB input sound is low or cannot be heard(With Normal Audio)	USB device volume is too low USB device compatibility (see the Owner's Manual)
Bluetooth audio does not work	HandsFreeLink System Symptom Troubleshooting - Refer to: HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth audio does not work(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - The HFL prompts or incoming call cannot be heard or are weak (HFL information display is normal) (With Normal Audio) HandsFreeLink System Symptom Troubleshooting - No sound when Bluetooth audio is used(With Normal Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(With Navigation, With Display Audio) HandsFreeLink System Symptom Troubleshooting - HFL does not respond(Without Navigation, With Display Audio)	Bluetooth phone compatibility (see the Owner's Manual)